Privacy Policy

Last Updated:

1. Introduction

At Trevaliorain, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any way.

By using our services, you consent to the practices described in this policy. We encourage you to read this document carefully to understand our practices regarding your personal data and how we will treat it.

2. Information We Collect

We collect information that you provide directly to us, as well as information we collect automatically when you use our services.

2.1 Information You Provide to Us

  • Contact information (name, email address, phone number, postal address)
  • Account information (username, password)
  • Profile information (age, gender, fitness goals, health information)
  • Payment information (credit card details, billing address)
  • Correspondence (emails, messages sent through our contact forms)
  • Feedback and survey responses
  • Emergency contact details
  • Health questionnaires and fitness assessments

2.2 Information We Collect Automatically

  • Usage data (pages visited, time spent on pages, links clicked)
  • Device information (IP address, browser type, operating system)
  • Location information (general location based on IP address)
  • Cookies and similar tracking technologies
  • Class attendance and booking history

3. How We Use Your Information

We use the information we collect for various purposes, including:

  • Providing, maintaining, and improving our services
  • Processing memberships, bookings, and payments
  • Customizing your experience and content
  • Communicating with you about our services, promotions, and events
  • Responding to your inquiries and providing customer support
  • Monitoring and analyzing usage trends
  • Protecting our rights, property, and safety
  • Complying with legal obligations
  • Creating personalized wellness plans based on your goals and needs
  • Sending class reminders and updates

4. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to outside parties except in the following circumstances:

  • With service providers and business partners who assist us in operating our business (payment processors, hosting providers, email service providers)
  • When required by law or to respond to legal process
  • To protect our rights, property, or safety, or the rights, property, or safety of others
  • In connection with a business transfer (merger, acquisition, or sale of assets)
  • With your consent or at your direction

We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, accidental loss, destruction, or damage. While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure.

Some of the security measures we employ include:

  • Encryption of sensitive data
  • Regular security assessments
  • Access controls and authentication procedures
  • Staff training on data protection
  • Secure network infrastructure

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

  • Access: You can request access to your personal information we hold.
  • Correction: You can request that we correct inaccurate or incomplete information.
  • Deletion: You can request that we delete your personal information in certain circumstances.
  • Restriction: You can request that we restrict the processing of your information.
  • Data portability: You can request a copy of your information in a structured, commonly used, and machine-readable format.
  • Objection: You can object to our processing of your information based on our legitimate interests.
  • Withdrawal of consent: You can withdraw your consent at any time where we rely on consent to process your information.

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

7. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we learn that we have collected personal information from a child under 16, we will take steps to delete that information as soon as possible. If you believe that a child under 16 may have provided us with personal information, please contact us.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this policy. You are advised to review this Privacy Policy periodically for any changes.

9. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Trevaliorain
123 Harmony Street
Sydney, NSW 2000
Australia
Email: [email protected]
Phone: +61 2 8765 4321